Privacy Policy

Last updated: April 2026

Better Health Now ("we," "us," or "our") operates the website betterhealthnow.com and related telehealth services. We are committed to protecting the privacy of our patients and website visitors. This Privacy Policy describes the types of information we collect, how we use and share that information, and the choices available to you regarding your data.

By using our website or services, you agree to the collection and use of information as described in this policy. If you do not agree with any part of this policy, please do not use our services.

Information We Collect

Personal Information

When you create an account, complete an intake form, or place an order, we may collect the following personal information:

• Full name, date of birth, and gender
• Email address and phone number
• Mailing address and shipping address
• Government-issued identification (when required for identity verification)

Medical and Health Information

To provide telehealth services and prescribe appropriate treatments, we collect health-related information including:

• Medical history and current health conditions
• Current medications, supplements, and allergies
• Treatment goals and symptom descriptions
• Lab results and diagnostic information (when provided)
• Physician consultation notes and treatment plans

Payment Information

When you make a purchase, we collect payment details necessary to process your transaction. This may include credit card numbers, billing addresses, and other payment-related data. Payment processing is handled by third-party payment processors, and we do not store full credit card numbers on our servers.

Usage Data

We automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. This data helps us understand how visitors interact with our site and improve our services.

How We Use Your Information

We use the information we collect for the following purposes:

• Treatment and care. To facilitate physician consultations, create personalized treatment plans, prescribe medications, and coordinate fulfillment through our pharmacy partner.
• Communication. To send you order confirmations, shipping updates, appointment reminders, and responses to your inquiries. We may also send health-related educational content relevant to your treatment.
• Account management. To create and maintain your account, verify your identity, and provide customer support.
• Legal compliance. To comply with applicable laws, regulations, and legal processes, including state telehealth regulations and pharmacy licensing requirements.
• Service improvement. To analyze usage patterns, improve website functionality, and enhance the patient experience.
• Safety and fraud prevention. To protect against unauthorized access, misuse, and fraudulent activity.

Who We Share Information With

We do not sell your personal information. We share your data only as necessary to provide your care and operate our services:

• Licensed physicians. Your health information is shared with the licensed physician assigned to your case so they can evaluate your medical history, make clinical decisions, and prescribe treatments.
• Pharmacy and fulfillment partners. Your name, date of birth, sex, shipping address, prescriber details, and prescription items are shared with the fulfillment partner that routes your order and with the licensed 503A pharmacy that compounds and ships your medication. Contact us if you would like to know which partners handled a particular order.
• Storefront and ordering partners. If you bought through a partner-branded storefront, that partner can see your order, what it contained, and its delivery tracking. If a clinic or practice placed the order on your behalf, they can also see your name and the address it ships to.
• Payment processors. Your payment information is shared with our third-party payment processor to complete transactions. These processors are contractually obligated to protect your financial data.
• Service providers. We may share limited data with trusted service providers who assist with hosting, email delivery, analytics, and customer support, subject to confidentiality obligations.
• Legal requirements. We may disclose information when required by law, court order, or government regulation, or when necessary to protect the rights, safety, or property of Better Health Now, our patients, or others.

Data Security

We take the security of your information seriously and implement a range of measures designed to protect your data:

• All data transmitted between your browser and our servers is encrypted using secure connections (TLS/SSL).
• Access to patient data is restricted through role-based access controls. Only authorized personnel involved in your care can access your health information.
• Patient data is stored in secure, managed database systems with access logging and monitoring.
• We conduct regular reviews of our security practices and update them as needed.
• Inactive sessions are automatically terminated after a period of inactivity to reduce the risk of unauthorized access.

While we strive to protect your information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, but we are committed to using commercially reasonable measures to safeguard your data.

Your Rights

You have the following rights regarding your personal information:

• Access. You may request a copy of the personal information we hold about you.
• Correction. You may request that we correct inaccurate or incomplete information in your records.
• Deletion. You may request that we delete your personal information, subject to legal and regulatory retention requirements. Certain health records may need to be retained as required by law.
• Opt out of marketing. You may unsubscribe from promotional emails at any time by clicking the unsubscribe link in any marketing email or by contacting us directly.

To exercise any of these rights, please contact us at the information provided below. We will respond to your request within 30 days.

Cookies and Analytics

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Specifically:

• Essential cookies. These are necessary for the website to function properly, including maintaining your session and remembering your preferences.
• Analytics. We use Google Analytics 4 (GA4) to understand how visitors interact with our website. On pages that may contain sensitive health information (such as intake forms, checkout, and account pages), we redact page paths to prevent any protected health information from being transmitted to analytics services.

You can manage cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain features on our website.

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Medical records are retained in accordance with applicable state and federal healthcare record retention requirements. If you request account deletion, we will remove your personal data except where retention is required by law. Usage data and analytics information may be retained in aggregated, de-identified form for service improvement purposes.

Children's Privacy

Our services are intended for adults aged 18 and older. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have collected information from a person under 18, we will take steps to delete that information promptly. If you believe that a minor has provided us with personal information, please contact us immediately.

Text Messaging (SMS) Privacy

When you provide your mobile phone number and check the SMS consent box, either on a treatment assessment on this site or on our patient intake form, you give Better Health Now express written consent to send you transactional text messages related to your account, orders, prescriptions, shipping, and care coordination. We do not send marketing or promotional text messages.

What We Send

Account verification codes, prescription approval notifications, order and shipment updates, appointment reminders, and customer care follow-ups. If you opted in through a treatment assessment, this also includes a follow-up with the results of the assessment you asked us for. Frequency varies by account activity, with a typical maximum of 5 messages per month.

How We Protect Your Opt-In Data

Your mobile number and consent record are stored in our HIPAA-aligned infrastructure alongside your patient profile. Your mobile information and your SMS opt-in consent will not be shared with, sold to, or rented to third parties or affiliates for marketing or promotional purposes. Carriers, our messaging provider (Twilio), and our pharmacy fulfillment partner may process the messages strictly to deliver them on our behalf, governed by Business Associate Agreements where applicable.

Opting Out

You can opt out of any text message at any time by replying STOP to any message you receive from us. Reply HELP for assistance. Standard message and data rates from your wireless carrier may apply. Carriers are not liable for delayed or undelivered messages.

Voice Calls

Inbound and outbound voice calls between you and Better Health Now may be recorded for quality assurance, training, and HIPAA-compliant care documentation. You will hear an announcement at the start of any recorded call. By continuing the call after the announcement, you consent to recording.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you via email or a prominent notice on our website. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:

Better Health Now

Email: hello@betterhealthnow.com

Phone: (888) 996-1327